Discount Dance Supply Reviews

I am really disappointed in my experience with this company. I received a discount code for free shipping when I placed an order. Instead of discounting the shipping, the price of the item was discounted. The item didn't fit my dancer and I have to return it. But I'll only receive the discounted price as a refund. So in addition to paying to return the item, I also paid for the original shipping. This practice is deceptive and needs to be stopped.

There is no discount, and there is no supply. Things take forever, poor quality, out of stock, overpriced. I wish our studio didn't require us to buy from here.

I have been shopping with Discount Dance for years and I'm through. They sell items such as dance shoes and outfits that are not always to size. However, their return policy is horrible. You are not able to exchange and you either have to pay for return shipping yourself, or they will take $5.95 off of your refund to cover their shipping method. For items that can be difficult to fit the first time, this policy is ridiculous. I sent back 2 items in re-sellable condition in the original packaging and paid for the return shipping myself. They refused the return, no refund and stated the items are now FINAL SALE and no longer returnable. NO WHERE ON THE SITE OR ORDER/INVOICE DOES IT SAY ANYTHING ABOUT THEM BEING FINAL SALE ITEMS. If I could give this company a "Zero" star rating, I would. There are so many other fantastic online retailers with reasonable return policies. I will be shopping else where.

Never BUY HERE! Horrible experience purchased $100 worth of items and said the item wasn't even available for months later charges the item from my account without me even knowing when the skirt was $15 they told me it was fine to return it but I was going to take that six dollars to return and was going to do that for each item for me to return never would I purchase here again and horrible experience from that customer service from Christina!

I had ordered some shoes, but they were the wrong size so I had to return them. I had an issue with the return, but I contacted Discount Dance Customer Service, and they resolved the issue immediately. They were great!

First off let me start out saying I have ordered from this company for years! I have been a loyal customer and recommended all my fellow dance moms to this site for the past 12 years. Last week however I placed an order and for whatever reason the system defaulted my shipping address to my old address that I had when 12 years ago when I placed my first order. I didn't even realize they still had that address on file! When I received confirmation of my order it didn't show the shipping address, it only showed my order # with a message stating the items would ship the next day from their Pennsylvania warehouse. Had they put my shipping address on that confirmation I would have spotted it in time to call or cancel the order. The next day I received the shipping confirmation with my old address listed, by that time it was too late to stop it, bc it had already shipped and their customer service department is conveniently closed on the weekends. I called and let the company know that it was shipped to the old address. They claim that bc it was a customer error and not an error on their end, they could do nothing to help me. Nothing! I told them surely items are delivered to the wrong address all the time, and they must be insured to protect against that, where I was once again told that because I was at fault, they would do nothing to fix situation. I have never dealt with such awful customer service in my whole life. I will NEVER order from them again. To anyone who does, be sure you double check your shipping address, bc it can default to a previous address during checkout and you will be screwed out of your money and told it's your fault.

First off let me start out saying I have ordered from this company for years! I have been a loyal customer and recommended all my fellow dance moms to this site for the past 12 years. Last week however I placed an order and for whatever reason It defaulted my shipping address to my old address that I had when 12 years ago when I placed my first order. I didn't even realize they still had that address. When I received confirmation of my order it didn't show the shipping address, it only showed my order # with a message stating the items would ship the next day. Had it put my shipping address on that confirmation I would have spotted it in time to call or cancel the order. The next day I received the shipping confirmation with my old address listed. I called and let the company know that it was shipped to the old address. They claim that bc it was a customer error and not an error on their end, they could do nothing to help me. Nothing! I told them surely items are delivered to the wrong address all the time, and they must be insured to protect against that, where I was once again told that because I was at fault, they would do nothing to fix situation. I have never dealt with such awful customer service in my whole life. I will NEVER order from them again. To anyone who does, be sure you double check your shipping address, bc it can default to a previous address during checkout and you will be screwed out of your money.

I have worn the same size shoes for years. I ordered them in my size and they were too small. When I tried to return them online I couldn't get the order to come up and was directed to call. When I called the person told me that I should have only used the first part of the order number (no directions stating that). I couldn't exchange the shoes because it took too long, and I have to pay for another pair +5.95 for shipping and they would refund the purchase price for the first pair, not the tax and shipping. I'll find them somewhere else. If you order shoes, get at least a half size larger... better yet buy them somewhere else.

Incredibly bad service. I was charged twice for shipment on an order that they decided to split in two; I had applied a coupon and then I noticed on my statement that although I could see it applied on my total I was going to pay for the full price. I had to call them twice to have it fixed and lose an hour overall to get my money back. Simply ridiculous.

Hi, my name is Olgha and I'm from Denmark.
I and some girls from my dance class wanted to buy some dance stuff together to save some of the shipping. At the time I was buying the items it said on the page (I'm pretty sure)
"free international shipping with the order of 49$" So I thought that that was great. I went on and placed the order of 100$. The next day I wake up to an email that tells me that I have to pay over 80$ dollars for the shipping! WHY THE HELL WOULD I GO ON A WEBSITE TO SAFE MONEY AND THEN HEAR THAT I HAVE TO PAY OVER HALF IN SHIPPING!
I'm NEVER going to shop here again.